New at Intercom
Help Center
Tickets
New feature

Tickets Portal: Find any ticket, fast

Sze avatar
Shared by Sze • June 04, 2025

Your customers can now search, sort, and filter for tickets—helping them quickly find what they are looking for.

  • Search by ticket title, description, or ID
  • Sort by ticket ID, type, status, created date, or last updated
  • Filter by type, creator, created date, or last updated

These improvements make it easier for your customers to stay organised and informed about the status of their tickets.